278 Easton Rd, Horsham, PA 19044, United States
Ensuring Quality and Comfort: Our Hospital Policies
Family Pet Clinic implements common hospital procedures to guarantee that patients and clients have a stress-free and satisfying experience. They also make it possible for our medical staff to provide patients with timely, high-quality care. Please feel free to call in advance or ask questions during your visit if you have any concerns or questions regarding our hospital's policies.
Pre-Surgical Form
Appointment Policy
We respectfully ask all pet owners to make appointments in advance so that every pet receives the same amount of time and care. Please give the front desk a call when you're ready to schedule an appointment for your pet, and we'll try our best to find a time that works best for you.
We are aware that crises cannot wait. Please give us a call as soon as possible if your pet is having an emergency so that we can prepare and notify you. We trust and recommend the following full-service, 24-hour veterinary hospitals for our after-hours emergencies.
Arrival Policy
For the safety of patients, clients, and our staff, all animals brought in must be restrained by a leash or carrier. If you have any questions or concerns with this policy, please feel free to give us a call.
New Client Policy
We are always happy to accept new clients. If you are interested in our facility and the services we provide, we highly encourage you to call ahead and ask any questions you may have before you schedule a visit.
To make the check-in process of your first visit as easy as possible, we recommend you fill out the New Client Form ahead of time.
We can’t wait to meet you and your pet family!
Payment Methods
We require full payment for services at the time they’re rendered, including payments for treatments, examinations, prescription medication or food, and any other purchases made at our office. We accept cash, checks, American Express, Mastercard, Discover, Visa, CareCredit®, and Scratchpay.
Referrals
The medical team at Family Pet Clinic prides itself on providing the highest level of veterinary care in the area. If your pet requires a specialized procedure or doctor that we are not able to offer at our facility, we are happy to offer referrals who we know and trust.
Your pet will continue to be one of our patients and throughout the treatment process, the specialist will keep us updated on your pet’s status so that we may continue treatment at our facility.
Prescription Refills
In addition to the services we provide, our medical facility is stocked with pet health products including medications, parasite preventatives, prescription diets and more.
If your pet needs a refill, please call us 24-48 hours ahead of pickup time so that we can fulfill the request. If we are out of stock, we will promptly order more and notify you when the product is in. You are also able to order prescriptions through our online store.
Prescription Diets
Prescription diets are recommended to help treat numerous conditions. We carry a vast array of prescriptions diet so that one of our veterinarians can make the best recommendation for your pet. We also offer prescription diets through our online store.